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What is your return & exchange policy?
>You may return a product for refund, paypal or exchange (if due to Freerun Bearing error) within 15 days after receipt of goods.
(We pay freight costs).
>If we shipped you the wrong product, or it arrived in defective or damaged condition or products'quality did not match samples. Please feel free to contact us within 10 days of the item's original shipping date so that we could arrange for the return.
When we recieve the goods back we will send a replacement or refun, provided the returned item(s) are received back in their original packaging.
>If you ordered the wrong item, wrong size or simply changed your mind, (please pay freight costs) we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.
When your return is received, you will be issued a refund to your credit card or a store credit for the merchandise only. (Please note that you will be responsible for return shipping costs of non-defective merchandise) Some products may also be assessed a restocking fee - please ask us if you are unsure about relevant conditions or terms, additional restrictions may apply, please contact us for more information.
>How to return goods?
Due to Chinese customs policy, we would like customers to return goods to our HK address.
When you return goods, first please contact us to get correct HK address. (Please send inquity to email@example.com )